Cancellation Instructions


You, the Customer, can withdraw from the contract, without giving reasons, in writing (e.g. letter, fax, email) within 14 days or – if the goods are sent before the end of the deadline – by returning the item.


The time period begins after receipt of the instruction in writing, however, not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery). The revocation period is sufficient to send the cancellation or good. The cancellation must be sent to:


Basler Afrika Bibliographien
Klosterberg 23
CH-4051 Basel
Fax: +41 61 228 93 30


Consequences of revocation

In the event of a valid cancellation, the payments or goods received by both parties are to be returned and, if necessary, any derived profit (e.g. interest) surrendered. If you cannot send us the received goods or the derived benefit (e.g. benefits of use), or only partially, or return them in a deteriorated condition you must pay us compensation. With regards to deterioration and derived benefits, you must pay compensation only to the extent to which the use or the deterioration is due to improper use of the goods which goes beyond the examination of the properties and functioning of the product. “Examination of the properties and functioning” refers to the testing and trying out the goods, as is possible and customary in a retail store. Goods consignable by parcel shipment may be returned at our risk. You must bear the regular costs of the return if the delivered goods correspond to the ordered goods and if the price of the returned goods does not exceed a value of 40 Euros, or if you have not yet, at the time of cancellation, paid at a higher price the amount due or a contractually agreed partial payment. Otherwise the return is free of charge for you. Items not suitable for parcel shipment will be collected from the customer. Obligations to reimburse payments must be fulfilled within 30 days. The time period begins for you when you send your cancellation or the goods, and it begins for us with their receipt.

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